SMS Terms & Conditions
Effective Date: September 20, 2026
These SMS Terms & Conditions apply to text messaging communications sent by Heart in Balance Counseling Center.
1. SMS Program
By voluntarily checking the SMS consent box on our website or otherwise providing express consent to receive text messages, you agree to receive SMS/text messages from Heart in Balance Counseling Center at the mobile telephone number you provide.
Messages may relate to:
SMS messages are not intended for emergency communications or for submitting detailed or sensitive psychotherapy information.
2. Consent Is Optional
Your consent to receive text messages is voluntary and is not a condition of purchasing services or receiving psychotherapy services.
You may contact Heart in Balance Counseling Center by telephone or email without consenting to SMS communications.
SMS consent is separate from consent to receive other forms of communication, such as email or telephone calls.
3. Message Frequency
Message frequency may vary depending on your interactions with Heart in Balance Counseling Center, including appointment activity and inquiries.
4. Message and Data Rates
Message and data rates may apply, depending on your mobile telephone plan and carrier.
Heart in Balance Counseling Center does not charge a separate fee for receiving SMS messages.
5. How to Opt Out
You may stop receiving SMS messages at any time by replying:
STOP
After you send STOP, you will receive a confirmation that you have been unsubscribed from SMS messages, and no further messages will be sent unless you separately provide consent again.
6. How to Get Help
For help with our SMS program, reply:
HELP
You may also contact us at:
Heart in Balance Counseling Center
6536 Telegraph Avenue, Suite C 201
Oakland, CA 94609
Telephone: (510) 496-6002
Email: [email protected]
7. Privacy
Your privacy is important to us.
We do not sell or rent your mobile telephone number or SMS opt-in information.
We do not share mobile telephone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers when necessary to operate our website, scheduling, communications, or SMS services, subject to applicable privacy and legal requirements.
For additional information about how we collect, use, and protect information, please review our Privacy Policy and Notice of Privacy Practices.
8. No Emergency Communications
SMS messaging is not an emergency or crisis service.
Please do not use text messaging to communicate an emergency, suicidal thoughts, an immediate threat of harm, or other urgent clinical information.
If you are experiencing an emergency or believe you are in immediate danger, call 911 or use an appropriate emergency/crisis service.
9. Delivery
Mobile carriers are not liable for delayed or undelivered messages.
Message delivery may be affected by factors outside the control of Heart in Balance Counseling Center, including mobile network availability and carrier limitations.
10. Changes to the SMS Program
We may modify, suspend, or discontinue our SMS program or these SMS Terms & Conditions when appropriate.
If we make material changes, we may update this page with the revised effective date.
11. Contact
Questions about these SMS Terms & Conditions may be directed to:
Heart in Balance Counseling Center
6536 Telegraph Avenue, Suite C 201
Oakland, CA 94609
Telephone: (510) 496-6002
Email: [email protected]
These SMS Terms & Conditions apply to text messaging communications sent by Heart in Balance Counseling Center.
1. SMS Program
By voluntarily checking the SMS consent box on our website or otherwise providing express consent to receive text messages, you agree to receive SMS/text messages from Heart in Balance Counseling Center at the mobile telephone number you provide.
Messages may relate to:
- Responses to your inquiry
- Appointment scheduling and reminders
- Appointment-related communications
- Administrative communications
- Other service-related communications
SMS messages are not intended for emergency communications or for submitting detailed or sensitive psychotherapy information.
2. Consent Is Optional
Your consent to receive text messages is voluntary and is not a condition of purchasing services or receiving psychotherapy services.
You may contact Heart in Balance Counseling Center by telephone or email without consenting to SMS communications.
SMS consent is separate from consent to receive other forms of communication, such as email or telephone calls.
3. Message Frequency
Message frequency may vary depending on your interactions with Heart in Balance Counseling Center, including appointment activity and inquiries.
4. Message and Data Rates
Message and data rates may apply, depending on your mobile telephone plan and carrier.
Heart in Balance Counseling Center does not charge a separate fee for receiving SMS messages.
5. How to Opt Out
You may stop receiving SMS messages at any time by replying:
STOP
After you send STOP, you will receive a confirmation that you have been unsubscribed from SMS messages, and no further messages will be sent unless you separately provide consent again.
6. How to Get Help
For help with our SMS program, reply:
HELP
You may also contact us at:
Heart in Balance Counseling Center
6536 Telegraph Avenue, Suite C 201
Oakland, CA 94609
Telephone: (510) 496-6002
Email: [email protected]
7. Privacy
Your privacy is important to us.
We do not sell or rent your mobile telephone number or SMS opt-in information.
We do not share mobile telephone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers when necessary to operate our website, scheduling, communications, or SMS services, subject to applicable privacy and legal requirements.
For additional information about how we collect, use, and protect information, please review our Privacy Policy and Notice of Privacy Practices.
8. No Emergency Communications
SMS messaging is not an emergency or crisis service.
Please do not use text messaging to communicate an emergency, suicidal thoughts, an immediate threat of harm, or other urgent clinical information.
If you are experiencing an emergency or believe you are in immediate danger, call 911 or use an appropriate emergency/crisis service.
9. Delivery
Mobile carriers are not liable for delayed or undelivered messages.
Message delivery may be affected by factors outside the control of Heart in Balance Counseling Center, including mobile network availability and carrier limitations.
10. Changes to the SMS Program
We may modify, suspend, or discontinue our SMS program or these SMS Terms & Conditions when appropriate.
If we make material changes, we may update this page with the revised effective date.
11. Contact
Questions about these SMS Terms & Conditions may be directed to:
Heart in Balance Counseling Center
6536 Telegraph Avenue, Suite C 201
Oakland, CA 94609
Telephone: (510) 496-6002
Email: [email protected]
